TERMS AND CONDITIONS FROM THE AIRLINE
Please read and accept the following Terms and Conditions to continue with your purchase of any product or air segment offered by WESTJET Airlines.
When you book a flight with WestJet you agree to our General Conditions of Carriage for passengers and baggage.
Fare information
WestJet flights can be changed or cancelled up until two (2) hours before the flight is scheduled to depart.
Changes and cancellations within 24 hours of booking: Within 24 hours of the original booking time, any changes you make to your booking will only be subject to any difference in fare. If you cancel your flight within 24 hours of the original booking, the full cost of your flight will be refunded to you in the original form of payment, except in the case of flights that are scheduled to depart within 24 hours of the time of booking (i.e., same-day flights), where the cancellation fee per person will be charged, and a refund will be issued to your Travel bank.
Changes outside of 24 hours of booking: Flight changes cannot be made on an UltraBasic fare booked outside of 24-hours of booking. Any changes you make after 24 hours from your original booking time will be subject to any difference in fare and increase in government-imposed taxes or fees.
Same-day changes
A same-day change is a confirmed flight change requested starting at 24 hours before departure where the only difference is the time of departure. This means, when there is an earlier or later flight available, you may make a change, for a fee, at the airport or by calling WestJet (some restrictions apply)
Cancellations outside of 24 hours of booking: After the 24-hour period, cancellations will be charged as follows:
UltraBasic fares: these fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking and the funds will not be returned to you in the form of a travel credit.
Econo, Premium, Business and Member Exclusive fares (travel to or from all destinations in North America including Mexico, the Caribbean and Central America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $100 CAD/USD (plus tax, per person per fare component) has been charged, the remaining funds will be returned to you in the form of a travel credit (or in the case of Member Exclusive fares, a combination of WestJet dollars and a travel credit).
Econo, and Member Exclusive fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $150 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit (or in the case of Member Exclusive fares, a combination of WestJet dollars and a travel credit).
Premium fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $300 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
Business fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $600 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
EconoFlex: These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same-day bookings. There is no cancellation fee for these fares. Funds will be refunded to you in the form of a travel credit.
PremiumFlex and BusinessFlex fares: There is no cancellation fee for these fares. Funds will be refunded to you in the original form of payment.
Identification requirements
It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight. WestJet is not responsible for denied entry.
For further information on each country's entry requirements, visit travel.gc.ca.
Check-in information
Guests are required to be through security and at their departure gate 40 minutes before the scheduled departure of their flight.
Guests arriving at the gate less than 10 minutes on most flights (15 minutes on flights operated on a Boeing 787) before departure risk losing their reserved seat.
Self-serve check-in options can be found at www.westjet.com.
Privacy policy
WestJet is committed to protecting the privacy of your personal information and has developed a privacy policy to comply with the Personal Information Protection and Electronic Documents Act, which is available at westjet.com.
WestJet’s checked baggage allowance
Checked baggage is subject to weight, size and piece restrictions. Fees will apply for each piece of baggage and may be combined. For example, if a bag is a second piece, and is also overweight, both fees will apply (i.e. the baggage fee and overweight fee).
WestJet’s carry-on baggage allowance
- All carry-on baggage must be stored in an overhead bin or placed completely under the seat directly in front of each guest.
- In all cases the items must fit into the sizing devices and may not exceed the applicable measurements outlined below:
- Carry-on bag: Maximum size of 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)
- Personal item: Maximum size of 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)
- Items which do not fit into the sizing device will be placed in checked baggage and applicable baggage fees may be collected.
- WestJet allows each Econo, Member Exclusive, EconoFlex, Premium, PremiumFlex, Business or BusinessFlex guest to bring one (1) carry-on bag and one (1) personal item.
- WestJet allows each UltraBasic guest to bring one (1) personal item. WestJet does not allow UltraBasic guests to bring or pay for a carry-on bag except in the following cases:
- UltraBasic guests travelling to and from Europe and Asia are allowed to bring one (1) carry-on bag and one (1) personal item.
- UltraBasic guests who purchase Extended Comfort are allowed to bring one (1) carry-on bag and one (1) personal item.
- UltraBasic guests who arrive at the gate with a carry-on bag that does not meet an exception listed above will be required to check the bag and will be charged a checked bag fee and a service fee of $25-$30.
- Important personal effects such as medications, identification, travel documentation and keys should be placed in your personal item in case space is not available on board for your carry-on item and it must be placed in checked baggage.
A complaint of any loss or damage to luggage must be in writing and must be made within seven (7) days of your arrival.
Notice of incorporated terms
Notice - overselling of flights
We’re proud that we do not intentionally oversell our flights – we only sell the same number of seats that we have available on an aircraft. However, there are instances, operationally, where for example we need to switch to a smaller aircraft, or there may be a mechanical issue with a seat, that can create a situation where a flight becomes overbooked. In these cases, we’ll work with our guests and ask for volunteers willing to take a later flight in exchange for compensation.
If there are not enough volunteers, we may need to deny boarding to guests in accordance with their boarding priority. With few exceptions, guests denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and our airline's boarding priorities are available at all airport ticket counter and boarding locations. If you’re travelling with one of our partner airlines, we encourage you to familiarize yourself with their terms of carriage.
WestJet Campus: Attention - Guest Relations
22 Aerial Place N.E., Calgary, Alberta
Canada T2E 3J1
TERMS AND CONDITIONS FROM THE DESTINATION MANAGEMENT COMPANY
Please read and accept the following Terms and Conditions to continue with your purchase of any product offered by THE SAN CRISTOBAL ITALY s.r. l.
CANCELLATION CONDITIONS:
*From 19 to 8 days before departure, penalty of 75% of the total amount
*From 7 to 0 days before departure, 100% penalty
Entrance fees and tickets:
Once entrance fees or tickets are being confirmed and firmly booked, they cannot be cancelled free of charge anymore. 100 % cancellation costs will occur.
Travel organizer:
In its business performance, the party offers prearranged travel packages under its name to the public or a group of persons.
Traveler:
a. the other party of the travel organizer, or
b. the party on whose behalf the travel package has been arranged, and who has accepted this arrangement, or
c. the party to which the legal relationship with the travel organizer has been transferred, under these terms and conditions.
Travel contract: the contract under which a travel organizer undertakes vis-à-vis its other party to provide a prearranged travel package offered by the travel organizer, which includes an overnight stay for more than 24 hours, and at least two of the following services:
a. transport.
b. accommodation.
c. another tourist service, not related to transport or accommodation, which forms a significant travel package.
Accommodation-only contracts: travel contracts for which the traveler only reserves holiday accommodation and organizes the transport themselves.
Booking office: the business which mediates between the traveler and the travel the organizer in entering into the travel contract.
Working days: Mondays through Friday, except for legally recognized public holidays.
Office hours: Mondays through Fridays from 9 AM to 5:30 PM (local), except for legally recognized public holidays.
BEFORE BOOKING THE TRAVEL PACKAGE
Information provided by the travel organizer.
1. The travel organizer will provide or ensure information about the traveler’s nationality, passports, visas, and formalities.
The traveler, themselves, is responsible for obtaining the necessary additional information from the relevant authorities and ascertaining in good time before departure whether or not the previously obtained information has changed.
2. The traveler/ travel organizer will provide or ensure information to the traveler on the possibility of taking out cancellation insurance and travel insurance.
3. The travel organizer accepts no responsibility for general information in photos, folders, advertisements, websites, and other information carriers if these have been drawn up or published by third parties.
Information provided by the traveler.
1. Before or no later than when the contract is concluded, the traveler will provide the booking office or the travel organizer with all information regarding themselves and the travelers for which they have made a booking which could be of importance in the conclusion or realization of the contract. This will include the numbers of their mobile telephones and e-mail addresses, if available.
2. The traveler must provide information concerning the physical and mental condition of the traveler(s) (including the use of alcohol, drugs or medicines) if this material and mental condition could result in discomfort, danger or risks to the traveler or other travelers (passengers and crew) or the property of third parties. The passenger is aware that the coach/carrier (for example, the captain of an airplane) can refuse the passenger the right to further transport if the information turns out to be incorrect or has not been provided.
3. The traveler must also indicate any details that could be important to the travel organizer’s proper realization of the travel package in terms of the party’s capacity or composition for which they have made a booking.
Additional
1. Termination by travel organizer due to low participation the travel organizer is entitled to terminate the contract with immediate effect if the number of bookings is lower than the required minimum number. It will state the period of notice and the required minimum number of bookings clearly in the offer. Termination must take place in writing within the period stated in the confirmation.
2. Booking party
a. A person who enters into an obligation in the name of or on behalf of another person (the booking party) is jointly and severally liable for all the obligations arising from the contract.
b. All communication (including payment) between the traveler(s) on the one hand and the travel organization and the booking office, on the other hand, will take place exclusively through the booking party.
3. Published details and restrictions
a. If the agreed travel package is included in a publication of the travel organizer, the details of this form part of the contract.
b. If the travel organizer has included general restrictions in the program’s available section, and these conflict with the travel terms and conditions, the provisions most favorable to the traveler will be applicable.
3. Departure and arrival times
Departure and arrival times for transport components will be stated in the travel documents. These times are definitive.
Travel sum.
1. The published travel sum is clearly stated as per person/per group/etc. Any extra costs will be stated clearly.
2. The published travel sum is based on the prices, levies, and taxes known to the travel organizer at the time of its publication.
AFTER THE TRAVEL PACKAGE
Complaints
1. If a complaint has not been resolved satisfactorily, it must be submitted in writing, giving details, to the travel organizer or the booking office within two weeks after the original departure date of the travel.
2. If the traveler does not submit the complaint in good time, we will have to give the service provider enough time to investigate the matter
3. The travel organizer will issue a written response no later than one month after receiving the complaint.
Vacations with Personality
