TERMS AND CONDITIONS FROM THE TOUR OPERATOR
Please read and accept the following Terms and Conditions to continue with your purchase of any product offered by THE SPECIAL TRAVEL CORPORATION.
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TERMS AND CONDITIONS FROM THE TOUR OPERATOR
Please read and accept the following Terms and Conditions to continue with your purchase of any product offered by THE SPECIAL TRAVEL CORPORATION.
- For any packages including an air portion with charter flights, if you cancel for any reason within 60 days of departure, you will be subject to 100% cancellation penalty. Cancellations reported 60+ days prior to departure will be subject to loss of deposit ($250 CAD per person).
- Please carefully check the applicable cancellation/change policies before completing your booking, as penalties may apply if you decide to cancel for any reason from the time of booking.
- For land only and scheduled air packages the cancellation penalty is a $150 CAD per person (loss of deposit) for cancellations reported 60+ days prior to the start day of vacations, plus any applicable hotel and/or airline penalties. Cancellation penalties reported inside 60 days will be depending the date the cancellation is reported (see below for specific cancellation penalties)
By booking with THE SPECIAL TRAVEL CORPORATION, client agrees to the terms and conditions of this contract. Any payment constitutes acceptance of the terms in this contract. For groups, refer to your group contract. Check our recommendations for insurance.
1. BOOKINGS, PAYMENTS, AND PRICE GUARANTEE
To reserve any vacation, please provide the required booking information and pay the applicable deposit per person. Full payment is required at time of booking for all vacations booked directly on the web.
Deposit requirements: For vacation packages using contracted scheduled or charter air products, the minimum deposit is $250 per person. For land only bookings, the required deposit is $150 per person, or booking full amount, depending on which amount comes lower. THE SPECIAL TRAVEL CORPORATION reserves the right to issue scheduled airline tickets once the applicable deposit has been paid. For vacation packages utilizing published airline tickets, full payment of the air portion of the package is required at the time of booking, which will be forfeited if the booking is canceled. In all cases, the balance due must be paid at least 60 days before departure. For bookings within 60 days of departure, full payment is due at time of booking. We reserve the right to treat the booking as canceled by you if the balance due is not paid when due.
As required under the Disclosure & Invoicing Guidelines by TICO – The Travel Industry Council of Ontario, THE SPECIAL TRAVEL CORPORATION confirms and guarantees that no price increases will apply inside 60 days from departure date, or after bookings are paid in full. The price guarantee after full payment does not include increases on the total (final price) resulting from an increase in retail sales tax, or federal goods and services tax, or destination taxes, as well as other fees charged by the airline – like for seat selection, checked baggage fees or other ancillaries paid directly to the airline at check-in. Questions about these charges should be addressed to the airline, hotel, or other service provider. Government entry and exit fees may also apply, depending on your destination. All air travel is subject to the terms and conditions of the operating airline.
2. HOW TO CANCEL OR REQUEST CHANGES
The travel agent must notify us immediately to cancel or make changes to any vacation packages. All communications prior to departure, including questions about changes, cancellation, payments and refunds, must be via the travel agent; THE SPECIAL TRAVEL CORPORATION will not deal - under any circumstances – directly with the passengers. Cancellation and change fees will apply. All changes are subject to availability and limitations and restrictions of the airline, hotel, and ground transportation or any other service provider.
3. CANCELLATIONS, CHANGE FEES & REFUNDS
Passenger’s right to any refunds is limited. Cancellations and changes to any booking are subject to both THE SPECIAL TRAVEL CORPORATION' fees and fees imposed by airlines, hotels and other suppliers. Most airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Passengers who do not travel are subject to 100% cancellation penalties.
Cancellations or changes in departure date, flight, duration, class of service, name, departure city, or destination, will be subject to the charges shown below and become payable by the travel agent. Significant additional penalties (i.e. nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may also apply.
If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred because of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees will apply.
A. VACATION PACKAGES (all products including air)
i. Notice received within the 24 hours from the time a booking is completed: 100% refund.
ii. Notice received 60 days or more prior to departure date: Lost of deposit - $250 per person.
iii. Notice received 59 to 0 days prior to departure date: 100% cancellation penalty.
B. LAND ONLY PRODUCTS (excluding car rentals)
i. Notice received 60 days or more prior to departure date: Lost of deposit - $150 per person.
ii. Notice received 59 to 21 days prior to departure date: 50% cancellation penalty
iii. Notice received 20 to 0 days prior to departure date: 100% cancellation penalty.
C. CAR RENTALS
i. Full payment required at the time of booking.
ii. No changes allowed once bookings are confirmed.
iii. Cancellations are subject to 100% penalties
BOOKING CHANGES AND CORRECTIONS (*)
Booking change fees are $25 per person plus applicable hotel and airline penalties. Some air carriers and hotels do not allow name changes. Name change fees/corrections are $25 per person, plus applicable airline and/or hotel penalties.
Changes to bookings including air reported 3 days (72 hours) or more from departure, and less than 7 days from departure, incur a fee of $150 per passenger per segment. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. No changes to bookings are permitted less than three days (72 hours) prior to departure. Additional charges specific to the land portion of your package may apply, according to land suppliers’ policies.
Name corrections are permitted, a fee of $25 per person will apply. Full name changes are not allowed, and cancellation penalties may apply instead.
Land only and scheduled air name change fees/corrections and hotel changes are $25 per person fee plus applicable hotel and airline penalties. Note: some airlines & hotels do not allow name changes.
(*) - These fees apply to changes to the departure date, flight, duration, class of service, departure city, destination, full name change, partial name correction. Please notice that air or hotel change fees may be up to 100% of the fare.
4. PRICE GUARANTEE
While prices and features of THE SPECIAL TRAVEL CORPORATION are subject to change without notice, our intention is to provide you with the vacation which you have selected, at the price in effect at time of booking. If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. After bookings are paid in full, THE SPECIAL TRAVEL GUARANTEES that no further price increases will apply. Fees for changes that you make do not constitute an increase in the price of an already purchased ticket or other travel component.
5. TRAVEL ON AIR CARRIERS INCLUDING PUBLIC CHARTER FLIGHTS
THE SPECIAL TRAVEL CORPORATION has made arrangements for air transportation to vacation destinations via regularly scheduled certificated air carriers or other air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation in Canada by by Transport Canada. THE SPECIAL TRAVEL CORPORATION reserves the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport.
6. LUGGAGE AND PERSONAL PROPERTY
The baggage allowance and fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected, and damaged baggage or other personal property is also set by each air carrier, which can be obtained by contacting the air carrier directly, or by requesting them at the airport. Additional information related to baggage policies specific to the air carrier providing air segments of your booking can be obtained at the time of booking.
Some airlines do not cover damage to soft sided luggage. Loss or damage must be reported immediately. THE SPECIAL TRAVEL CORPORATION does not accept liability for client luggage or personal property.
7. FLIGHT INFORMATION
Flight information will appear on the booking confirmation issued when you make the deposits, and on flight tickets or other electronic travel documents issued when payment is made in full. All flight times are subject to change. It the travel agent’s responsibility to advise the passengers to reconfirm flight times prior to departing for the airport. If passengers fail to check in for their flights at the required time, they may be denied boarding and may not be eligible for a refund. THE SPECIAL TRAVEL CORPORATION assumes no responsibility for any passengers making independent connections to flights booked through THE SPECIAL TRAVEL CORPORATION. Pre• assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.
8. HAZARDOUS MATERIALS RESTRICTIONS AND INSECTICIDE NOTICE
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in 5 years imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Special restrictions and limitations for transporting Hazardous Materials and specifically Lithium Ion batteries, refer to https://tc.canada.ca/en/aviation/transportation-dangerous-goods-aircraft for more information. In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information contact your airline representative.
9. THE SPECIAL TRAVEL CORPORATION AND OTHER SERVICE PROVIDER RESPONSIBILITY
THE SPECIAL TRAVEL CORPORATION makes arrangements with third party suppliers as independent contractors for the various components that comprise THE SPECIAL TRAVEL CORPORATION packages, including all air or ground transportation (including airlines, rental car companies, bus, hotel lodgings, private homes, excursion services and other services). We have taken all reasonable steps to ensure that proper arrangements have been made for all vacations. However, THE SPECIAL TRAVEL CORPORATION is not an agent of these independent travel providers and we expressly disclaim any liability for their actions or omissions.
THE SPECIAL TRAVEL CORPORATION is not responsible under any circumstances for any injury or damages the passenger may suffer, in connection with air or ground transportation, hotel or private accommodations, or other travel or excursion services arranged by THE SPECIAL TRAVEL CORPORATION. Furthermore, THE SPECIAL TRAVEL CORPORATION does not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond its control, including but not limited to: air turbulence, failure related to the public internet, telephone or other communication lines, disease, failure to obtain valid travel documents or to follow travel instructions. Neither THE SPECIAL TRAVEL CORPORATION nor these third-party suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person arising out of events of force majeure, including but not limited to strikes, war, acts of terrorism, extreme weather, flight delays or turbulence, quarantine, sickness, government restrictions or regulations, or any other cause beyond the reasonable control of such parties.
By booking with THE SPECIAL TRAVEL CORPORATION the travel agent and the passenger waive any claim against THE SPECIAL TRAVEL CORPORATION and their respective officers, directors, employees, contractors, and agents, for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or other travel provider, (ii) any claim for inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances will THE SPECIAL TRAVEL CORPORATION be liable for any special, incidental or consequential damages arising from the provision of our travel services or vacation packages. Certain exclusions may not apply in some jurisdictions.
10. GOVERNING LAW AND DISPUTE RESOLUTION
This Terms and Conditions shall be governed by the laws of the laws of Canada. If you find you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible to assist you in resolving the dispute. THE SPECIAL TRAVEL CORPORATION does not control and cannot be responsible for such factors as weather, government actions, terrorism, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents, your failure to follow travel instructions, or for denied entry at destination or reentry into your country of origin.
Should a dispute or controversy arise concerning these Terms and Conditions or involving a loss, injury or damage during or relating to the trip, the parties' remedies shall be limited to dispute resolution through binding arbitration in the Province of Ontario, and shall be governed by the laws of Canada. Each party shall appoint an arbitrator. The arbitrators shall appoint a neutral arbitrator. The decision of the arbitration panel shall be final and binding on the parties. Each party shall be responsible for their own costs with the costs of the neutral arbitrator to be divided evenly between the parties.
If any term or provision of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby.
11. TRAVEL PROVIDER CHANGES AND CANCELLATIONS & REFUNDS
All prices and features described in THE SPECIAL TRAVEL CORPORATION' promotional materials and website are subject to change without notice. Some hotel room or private home photographs may not depict the standard room category. Any refunds will be made as soon as possible in the original form of payment. No refunds will be made for any services provided in the vacation package or itinerary that the passenger does not use. Passengers who do not travel are subject to 100% cancellation penalties.
In the unlikely event that a predeparture change of accommodation, departure or return date, departure city or destination becomes necessary, we endeavor to find comparable accommodations and will notify the travel agency as soon as possible. If our alternate arrangements are unacceptable to the passenger, the travel agent may cancel without charge provided that the travel agent notifies us within 7 days of receipt of notice of the change (or prior to departure date if we notify less than seven days prior to departure).
12. INTERNATIONAL TRAVEL AND DENIAL OF ENTRY
Passengers traveling to any international destination must have a valid passport and valid entry documents. THE SPECIAL TRAVEL CORPORATION is not responsible for any passenger who is unable to travel as a result of their failure to have the required travel documents or is denied entry into any country or reentry back into their country of origin.
13. TRAVEL RESTRICTIONS
THE SPECIAL TRAVEL CORPORATION will not allow travel to unaccompanied minors under 18 years of age, and some hotels require that the adult companion be at least 21 years of age. Some age restrictions may apply for car rentals and on cruises. Infants under 2 years may be free of charge, provided parents make arrangements directly with the hotels for incidentals such as food, crib, etc. Disabled travelers must be accompanied by an able-bodied traveler who shall be responsible for ensuring the disabled traveler's participation in the excursion. Most travel and excursion services, hotels and visiting sites outside the United States and Canada are not, nor are they required by law, to be handicapped accessible, and may not be equipped with wheelchair ramps or other adaptive devices or equipment. THE SPECIAL TRAVEL CORPORATION and its suppliers cannot be held responsible if ramps or other adaptive devices are not available. Restrictions for handicapped travelers may also apply for cruises.
We reserve the right to accept or reject any person whose conduct impairs the safety or security of the group to whose behavior is deemed incompatible with the interest of the group. Any expenses incurred to remove or return such person to the departure city will be charged to the expelled participant(s).
14. INSURANCE
We recommend that all passengers purchase comprehensive travel insurance at the time of booking as THE SPECIAL TRAVEL CORPORATION is not responsible for health problems, injury, death, cancellations, weather, missed connections, unforeseen circumstances, delayed, damaged or lost baggage, or any expenses that passengers may incur.
SPECIAL TERMS AND CONDITIONS APPLICABLE TO THE SPECIAL TRAVEL CORPORATION WITH SCHEDULED AIR TRANSPORTATION OR LAND ONLY PACKAGES
1. CHANGES BY AIRLINES
If a scheduled airline initiates a schedule change which results in a fare increase, the passenger is responsible for the price increase regardless of whether it occurs before or after the vacation price has been paid in full. All prices are subject to change if not paid in full due to fuel surcharge increases, government taxes and fees increases or unforeseen circumstances. The travel agency will be notified immediately upon discovery of an increase and will have the option of paying the difference or canceling with full refund. The passenger may incur additional airline baggage and optional fees (food, excess baggage, etc.), charged by the airline at check in.
2. TICKETS & REFUNDS
Refunds (if applicable) for scheduled air programs will be based on the value of the original ticket less any airline processing fees.
SPECIAL TERMS AND CONDITIONS SPECIFIC TO PUBLIC CHARTERS
These special terms and conditions apply to those travel packages where THE SPECIAL TRAVEL CORPORATION arranges for charter air transportation provided by one or more air carriers.
THE SPECIAL TRAVEL CORPORATION is not responsible, unless negligent, for the personal injury or property damage caused by any direct air carrier, hotel or other supplier of services in connection with the charter.
1. CANCELLATION OR MAJOR CHANGE BY THE SPECIAL TRAVEL CORPORATION
If THE SPECIAL TRAVEL CORPORATION makes a "major change" or cancels the tour or travel package 10 days or more before the departure date, we will notify the travel agent in writing within 7 days of becoming aware of the change or need to cancel. THE SPECIAL TRAVEL CORPORATION may not cancel a charter less than 10 days before the scheduled departure date, except for circumstances that make it physically impossible to perform the charter trip. Under these circumstances, we will notify the travel agent as soon as possible. Our only liability will be to return all monies paid or provide a refund. For International Flights only: Additional restrictions may be imposed on the flights by the foreign governments involved, and if landing rights are denied by a foreign government, the flight will be cancelled, and the passenger will receive a full refund. In accordance with federal regulations, a "major change" constitutes any of the following: a change in the departure or return date which THE SPECIAL TRAVEL CORPORATION knows of more than 2 days before the scheduled flight date, unless the change results from a flight delay; any charter flight delay of more than 48 hours; a change in the origin or destination city for any flight leg, unless the change only affects the order in which cities in a tour package are visited; a substitution of any hotel; or a price increase occurring 10 or more days prior to departure and resulting in an aggregate price increase of more than 10%.
2. PASSENGER’S RIGHT TO CANCEL IN THE EVENT OF A MAJOR CHANGE
If THE SPECIAL TRAVEL CORPORATION makes a "major change" before the departure date, the passenger has the option to cancel and receive a full refund by providing through his travel agency with written notice of cancellation within 7 days of receiving our notice of the "major change". If THE SPECIAL TRAVEL CORPORATION makes a "major change" after the departure date, the passenger has the option to reject the substituted hotel, changed date, origin, or destination of a flight leg and receive a refund of that portion of the tour package not provided; in this case the passenger will receive a refund within 14 days of the return date for the tour package.
© Copyright, The Special Travel Corporation
Last Update: October 13, 2023
THE INFORMATION IN THIS WEBSITE IS CURRENT AS OF THE DATE OF BOOKING AND MAY BE DIFFERENT ON PASSENGER’S BOOKING OR TRAVEL DATES
TERMS AND CONDITIONS FROM THE AIRLINE
Please read and accept the following Terms and Conditions to continue with your purchase of any product or air segment offered by WESTJET Airlines.
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TERMS AND CONDITIONS FROM THE AIRLINE
Please read and accept the following Terms and Conditions to continue with your purchase of any product or air segment offered by WESTJET Airlines.
When you book a flight with WestJet you agree to our General Conditions of Carriage for passengers and baggage.
Fare information
WestJet flights can be changed or cancelled up until two (2) hours before the flight is scheduled to depart.
Changes and cancellations within 24 hours of booking: Within 24 hours of the original booking time, any changes you make to your booking will only be subject to any difference in fare. If you cancel your flight within 24 hours of the original booking, the full cost of your flight will be refunded to you in the original form of payment, except in the case of flights that are scheduled to depart within 24 hours of the time of booking (i.e., same-day flights), where the cancellation fee per person will be charged, and a refund will be issued to your Travel bank.
Changes outside of 24 hours of booking: Flight changes cannot be made on an UltraBasic fare booked outside of 24-hours of booking. Any changes you make after 24 hours from your original booking time will be subject to any difference in fare and increase in government-imposed taxes or fees.
Same-day changes
A same-day change is a confirmed flight change requested starting at 24 hours before departure where the only difference is the time of departure. This means, when there is an earlier or later flight available, you may make a change, for a fee, at the airport or by calling WestJet (some restrictions apply)
Cancellations outside of 24 hours of booking: After the 24-hour period, cancellations will be charged as follows:
UltraBasic fares: these fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking and the funds will not be returned to you in the form of a travel credit.
Econo, Premium, Business and Member Exclusive fares (travel to or from all destinations in North America including Mexico, the Caribbean and Central America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $100 CAD/USD (plus tax, per person per fare component) has been charged, the remaining funds will be returned to you in the form of a travel credit (or in the case of Member Exclusive fares, a combination of WestJet dollars and a travel credit).
Econo, and Member Exclusive fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $150 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit (or in the case of Member Exclusive fares, a combination of WestJet dollars and a travel credit).
Premium fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $300 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
Business fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $600 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
EconoFlex: These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same-day bookings. There is no cancellation fee for these fares. Funds will be refunded to you in the form of a travel credit.
PremiumFlex and BusinessFlex fares: There is no cancellation fee for these fares. Funds will be refunded to you in the original form of payment.
Identification requirements
It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight. WestJet is not responsible for denied entry.
For further information on each country's entry requirements, visit travel.gc.ca.
Check-in information
Guests are required to be through security and at their departure gate 40 minutes before the scheduled departure of their flight.
Guests arriving at the gate less than 10 minutes on most flights (15 minutes on flights operated on a Boeing 787) before departure risk losing their reserved seat.
Self-serve check-in options can be found at www.westjet.com.
Privacy policy
WestJet is committed to protecting the privacy of your personal information and has developed a privacy policy to comply with the Personal Information Protection and Electronic Documents Act, which is available at westjet.com.
WestJet’s checked baggage allowance
Checked baggage is subject to weight, size and piece restrictions. Fees will apply for each piece of baggage and may be combined. For example, if a bag is a second piece, and is also overweight, both fees will apply (i.e. the baggage fee and overweight fee).
WestJet’s carry-on baggage allowance
- All carry-on baggage must be stored in an overhead bin or placed completely under the seat directly in front of each guest.
- In all cases the items must fit into the sizing devices and may not exceed the applicable measurements outlined below:
- Carry-on bag: Maximum size of 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)
- Personal item: Maximum size of 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)
- Items which do not fit into the sizing device will be placed in checked baggage and applicable baggage fees may be collected.
- WestJet allows each Econo, Member Exclusive, EconoFlex, Premium, PremiumFlex, Business or BusinessFlex guest to bring one (1) carry-on bag and one (1) personal item.
- WestJet allows each UltraBasic guest to bring one (1) personal item. WestJet does not allow UltraBasic guests to bring or pay for a carry-on bag except in the following cases:
- UltraBasic guests travelling to and from Europe and Asia are allowed to bring one (1) carry-on bag and one (1) personal item.
- UltraBasic guests who purchase Extended Comfort are allowed to bring one (1) carry-on bag and one (1) personal item.
- UltraBasic guests who arrive at the gate with a carry-on bag that does not meet an exception listed above will be required to check the bag and will be charged a checked bag fee and a service fee of $25-$30.
- Important personal effects such as medications, identification, travel documentation and keys should be placed in your personal item in case space is not available on board for your carry-on item and it must be placed in checked baggage.
A complaint of any loss or damage to luggage must be in writing and must be made within seven (7) days of your arrival.
Notice of incorporated terms
Notice - overselling of flights
We’re proud that we do not intentionally oversell our flights – we only sell the same number of seats that we have available on an aircraft. However, there are instances, operationally, where for example we need to switch to a smaller aircraft, or there may be a mechanical issue with a seat, that can create a situation where a flight becomes overbooked. In these cases, we’ll work with our guests and ask for volunteers willing to take a later flight in exchange for compensation.
If there are not enough volunteers, we may need to deny boarding to guests in accordance with their boarding priority. With few exceptions, guests denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and our airline's boarding priorities are available at all airport ticket counter and boarding locations. If you’re travelling with one of our partner airlines, we encourage you to familiarize yourself with their terms of carriage.
WestJet Campus: Attention - Guest Relations
22 Aerial Place N.E., Calgary, Alberta
Canada T2E 3J1
TERMS AND CONDITIONS FROM THE DESTINATION MANAGEMENT COMPANY
Please read carefully the Terms and Conditions applicable to the services offered by ITO TOURS (local Destination Management Company in Netherlands).
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TERMS AND CONDITIONS FROM THE DESTINATION MANAGEMENT COMPANY
Please read carefully the Terms and Conditions applicable to the services offered by ITO TOURS (local Destination Management Company in Netherlands).
Travel organizer:
In its business performance, the party offers prearranged travel packages under its name to the public or a group of persons.
Traveler:
a. the other party of the travel organizer, or
b. the party on whose behalf the travel package has been arranged, and who has accepted this arrangement, or
c. the party to which the legal relationship with the travel organizer has been transferred, under these terms and conditions.
Travel contract: the contract under which a travel organizer undertakes vis-à-vis its other party to provide a prearranged travel package offered by the travel organizer, which includes an overnight stay for more than 24 hours, and at least two of the following services:
a. transport;
b. accommodation;
c. another tourist service, not related to transport or accommodation, which forms a significant travel package.
Accommodation-only contracts: travel contracts for which the traveler only reserves holiday accommodation and organizes the transport themselves.
Booking office: the business which mediates between the traveler and the travel the organizer in entering into the travel contract.
Working days: Mondays through Friday, except for legally recognized public holidays.
Office hours: Mondays through Fridays from 9 AM to 5:30 PM (local), except for legally recognized public holidays.
2. These travel terms and conditions apply to all travel contracts. The travel organizer can stipulate that these travel terms and conditions are also applicable to contracts relating to other travel packages, including accommodation-only contracts and shuttle journeys by coach, as long as stated in the publication.
BEFORE BOOKING THE TRAVEL PACKAGE
Information provided by the travel organizer
1. The travel organizer will provide or ensure information about the traveler’s nationality, passports, visas, and formalities.
The traveler, themselves, is responsible for obtaining the necessary additional information from the relevant authorities and ascertaining in good time before departure whether or not the previously obtained information has changed.
2. The traveler/ travel organizer will provide or ensure information to the traveler on the possibility of taking out cancellation insurance and travel insurance.
3. The travel organizer accepts no responsibility for general information in photos, folders, advertisements, websites and other information carriers if these have been drawn up or published by third parties.
Information provided by the traveler
1. Before or no later than when the contract is concluded, the traveler will provide the booking office or the travel organizer with all information regarding themselves and the travelers for which they have made a booking which could be of importance in the conclusion or realization of the contract. This will include the numbers of their mobile telephones and e-mail addresses, if available.
2. The traveler must provide information concerning the physical and mental condition of the traveler(s) (including the use of alcohol, drugs or medicines) if this material and mental condition could result in discomfort, danger or risks to the traveler or other travelers (passengers and crew) or the property of third parties. The passenger is aware that the coach/carrier (for example, the captain of an airplane) can refuse the passenger the right to further transport if the information turns out to be incorrect or has not been provided.
3. The traveler must also indicate any details that could be important to the travel organizer’s proper realization of the travel package in terms of the party’s capacity or composition for which they have made a booking.
Additional
1. Termination by travel organizer due to low participation The travel organizer is entitled to terminate the contract with immediate effect if the number of bookings is lower than the required minimum number. It will state the period of notice and the required minimum number of bookings clearly in the offer. Termination must take place in writing within the period stated in the confirmation.
2. Booking party
a. A person who enters into an obligation in the name of or on behalf of another person (the booking party) is jointly and severally liable for all the obligations arising from the contract.
b. All communication (including payment) between the traveler(s) on the one hand and the travel organization and the booking office, on the other hand, will take place exclusively through the booking party.
3. Published details and restrictions
a. If the agreed travel package is included in a publication of the travel organizer, the details of this form part of the contract.
b. If the travel organizer has included general restrictions in the program’s available section, and these conflict with the travel terms and conditions, the provisions most favorable to the traveler will be applicable.
4. Departure and arrival times
Departure and arrival times for transport components will be stated in the travel documents. These times are definitive.
5.1 Payment, interest and collection costs
a. At the moment the contract is realized, a deposit must be paid of the total agreed travel sum. Organizers of travel packages, tours, accommodation-only arrangements can deviate from this amount. They must make this known to the traveler in advance.
b. In accommodation-only contracts to hotels, the deposit is 50% of the travel sum.
5.2 The remainder of the travel sum must have the booking office no later than one month before the day of departure. The traveler will be in default if payment is not made on time. If the traveler does not pay on time, the travel organizer will send a payment reminder at no charge. If payment has still not been made by that time, the contract will be deemed to have been cancelled on the day of default. The travel organizer is entitled to charge the cancellation costs owed in this context. In such cases, the cancellation fee will be deducted from the amounts already paid.
6. If the contract is realized less than six weeks before the departure date, the entire travel sum must be paid immediately, in full.
7. In the case of a booking via the internet, the travel agent will structure the booking process so that the traveler is informed before the acceptance that they are entering into a contract. This contract binds the traveler from the moment the travel agent confirms the booking.
8. A traveler who does not comply with a financial obligation to the travel organizer in good time will owe the statutory interest rate on the remaining amount owed. The traveler will also be required to reimburse any collection costs reasonably incurred by the travel organizer. These amounts will be a maximum of 15% of travel sums up to €2,500, 10% of the subsequent €2,500 and 5% of the next €5,000.
9. “The company’s” is not responsible for any promises made by their staff and third parties unless such contracts are confirmed subsequently in writing.
Travel sum
1. The published travel sum is clearly stated as per person/per group/etc. Any extra costs will be stated clearly.
2. The published travel sum is based on the prices, levies, and taxes known to the travel organizer at the time of its publication.
PERIOD AFTER BOOKING THROUGH TO REALISATION OF THE TRAVEL PACKAGE
Changes to travel sum
1. The travel organizer is entitled to increase the travel sum in the context of changes to the transport costs (including fuel costs), the taxes and levies owed, up to 14 calendar days before the date of departure (in the case of accommodation-only contracts, before the date of arrival at the first booked accommodation).
2. The traveler is entitled to reject an increase to the travel sum as referred to in paragraph 1. The traveler must use this right within three working days of receiving notification of the gain on penalty of forfeiture.
3. The traveler is responsible for having the necessary travel documents with them, such as a valid passport or, where permitted, an identity card and any necessary visas.
4. After the contract has been realized. The traveler can request changes to it. This is subject to the condition that the traveler pays the amended travel sum after deducting the amounts already paid. Furthermore, the traveler is required to pay an amendment fee per booking and, if appropriate, communication costs, as stated in the offer.
3. Changing the departure date or reducing the number of paying passengers will be considered a cancellation or part cancellation.
4. The traveler can be substituted by another person in good time before commencing the travel package.
5. Cancellation/changes instigated by the client. Any cancellations or modifications to the order(s) issued can only occur on working days and only at the client’s request. If Cancellation occurs or changes are made to reservations already made at the client’s request, the costs relating to this will be charged. These can be cancellation or amendment costs charged by the service provider and the costs the travel agent is forced to incur to realize the Cancellation or change.
Cancellation by the traveler
1. Standard cancellation fee
If a contract is cancelled, “the company” can charge the traveler the following cancellation fees, in addition to any reservation costs owed:
If a reservation for only hotel accommodation is made, either with or without breakfast, then the following applies to the Cancellation of this reservation.
a. In case of Cancellation more than three months before the first Catering Service should be provided under the terms of the Catering Agreement, the Customer is not obliged from now on called “the Commencement Date” to make any payment to the Hotel Establishment.
b. In case of Cancellation more than two months before the Commencement Date, the Customer is obliged to pay 15% of the Reservation Value to “the company”.
c. In case of Cancellation more than 1 month before the Commencement Date, the Customer must pay 35% of the Reservation Value to “the company”.
d. In case of Cancellation more than 14 days before the Commencement Date, the Customer is obliged to pay 60% of the Reservation Value to “the company”.
e. In case of Cancellation more than seven days before the Commencement Date, the Customer is obliged to pay 85% of the Reservation Value to “the company”.
f. In case of Cancellation 7 days or less before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to “the company”.
2. Partial Cancellation
a. If a traveler in a party cancels their share of a contract for a joint stay in the accommodation, they will owe a cancellation fee.
3. Outside office hours
Cancellations made outside office hours are deemed to have taken place on the next working day.
Changes
1. The travel organizer is entitled to change the agreed service provision due to exceptional circumstances
2. In a change, the travel organizer will make the traveler an alternative offer, if possible. This will be done within three calendar days of being notified of the change. The alternative offer must be at least equivalent to the original booking.
AFTER THE TRAVEL PACKAGE
Complaints
1. If a complaint has not been resolved satisfactorily, it must be submitted in writing, giving details, to the travel organizer or the booking office within two weeks after the original departure date of the travel.
2. If the traveler does not submit the complaint in good time, we will have to give the service provider enough time to investigate the matter
3. The travel organizer will issue a written response no later than one month after receiving the complaint.
Disputes
Dutch law applies to the contracts entered into, amended or supplemented based on these Travel Terms and Conditions.
All claim rights will lapse one month after the travel package’s end (or if the travel package did not occur, one month after the original date of departure).
Our Address and details:
ITO tours b.v.
Nieuwstraat 10b
2266AD Leidschendam
T.+31(0)70 3524 534
F.+31(0)70 3548 827
Vacations with Personality
