TERMS AND CONDITIONS FROM THE AIRLINE
Please read and accept the following Terms and Conditions to continue with your purchase of any product or air segment offered by WESTJET Airlines.
When you book a flight with WestJet you agree to our General Conditions of Carriage for passengers and baggage.
Fare information
WestJet flights can be changed or cancelled up until two (2) hours before the flight is scheduled to depart.
Changes and cancellations within 24 hours of booking: Within 24 hours of the original booking time, any changes you make to your booking will only be subject to any difference in fare. If you cancel your flight within 24 hours of the original booking, the full cost of your flight will be refunded to you in the original form of payment, except in the case of flights that are scheduled to depart within 24 hours of the time of booking (i.e., same-day flights), where the cancellation fee per person will be charged, and a refund will be issued to your Travel bank.
Changes outside of 24 hours of booking: Flight changes cannot be made on an UltraBasic fare booked outside of 24-hours of booking. Any changes you make after 24 hours from your original booking time will be subject to any difference in fare and increase in government-imposed taxes or fees.
Same-day changes
A same-day change is a confirmed flight change requested starting at 24 hours before departure where the only difference is the time of departure. This means, when there is an earlier or later flight available, you may make a change, for a fee, at the airport or by calling WestJet (some restrictions apply)
Cancellations outside of 24 hours of booking: After the 24-hour period, cancellations will be charged as follows:
UltraBasic fares: these fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking and the funds will not be returned to you in the form of a travel credit.
Econo, Premium, Business and Member Exclusive fares (travel to or from all destinations in North America including Mexico, the Caribbean and Central America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $100 CAD/USD (plus tax, per person per fare component) has been charged, the remaining funds will be returned to you in the form of a travel credit (or in the case of Member Exclusive fares, a combination of WestJet dollars and a travel credit).
Econo, and Member Exclusive fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $150 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit (or in the case of Member Exclusive fares, a combination of WestJet dollars and a travel credit).
Premium fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $300 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
Business fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $600 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
EconoFlex: These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same-day bookings. There is no cancellation fee for these fares. Funds will be refunded to you in the form of a travel credit.
PremiumFlex and BusinessFlex fares: There is no cancellation fee for these fares. Funds will be refunded to you in the original form of payment.
Identification requirements
It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight. WestJet is not responsible for denied entry.
For further information on each country's entry requirements, visit travel.gc.ca.
Check-in information
Guests are required to be through security and at their departure gate 40 minutes before the scheduled departure of their flight.
Guests arriving at the gate less than 10 minutes on most flights (15 minutes on flights operated on a Boeing 787) before departure risk losing their reserved seat.
Self-serve check-in options can be found at www.westjet.com.
Privacy policy
WestJet is committed to protecting the privacy of your personal information and has developed a privacy policy to comply with the Personal Information Protection and Electronic Documents Act, which is available at westjet.com.
WestJet’s checked baggage allowance
Checked baggage is subject to weight, size and piece restrictions. Fees will apply for each piece of baggage and may be combined. For example, if a bag is a second piece, and is also overweight, both fees will apply (i.e. the baggage fee and overweight fee).
WestJet’s carry-on baggage allowance
- All carry-on baggage must be stored in an overhead bin or placed completely under the seat directly in front of each guest.
- In all cases the items must fit into the sizing devices and may not exceed the applicable measurements outlined below:
- Carry-on bag: Maximum size of 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)
- Personal item: Maximum size of 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)
- Items which do not fit into the sizing device will be placed in checked baggage and applicable baggage fees may be collected.
- WestJet allows each Econo, Member Exclusive, EconoFlex, Premium, PremiumFlex, Business or BusinessFlex guest to bring one (1) carry-on bag and one (1) personal item.
- WestJet allows each UltraBasic guest to bring one (1) personal item. WestJet does not allow UltraBasic guests to bring or pay for a carry-on bag except in the following cases:
- UltraBasic guests travelling to and from Europe and Asia are allowed to bring one (1) carry-on bag and one (1) personal item.
- UltraBasic guests who purchase Extended Comfort are allowed to bring one (1) carry-on bag and one (1) personal item.
- UltraBasic guests who arrive at the gate with a carry-on bag that does not meet an exception listed above will be required to check the bag and will be charged a checked bag fee and a service fee of $25-$30.
- Important personal effects such as medications, identification, travel documentation and keys should be placed in your personal item in case space is not available on board for your carry-on item and it must be placed in checked baggage.
A complaint of any loss or damage to luggage must be in writing and must be made within seven (7) days of your arrival.
Notice of incorporated terms
Notice - overselling of flights
We’re proud that we do not intentionally oversell our flights – we only sell the same number of seats that we have available on an aircraft. However, there are instances, operationally, where for example we need to switch to a smaller aircraft, or there may be a mechanical issue with a seat, that can create a situation where a flight becomes overbooked. In these cases, we’ll work with our guests and ask for volunteers willing to take a later flight in exchange for compensation.
If there are not enough volunteers, we may need to deny boarding to guests in accordance with their boarding priority. With few exceptions, guests denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and our airline's boarding priorities are available at all airport ticket counter and boarding locations. If you’re travelling with one of our partner airlines, we encourage you to familiarize yourself with their terms of carriage.
WestJet Campus: Attention - Guest Relations
22 Aerial Place N.E., Calgary, Alberta
Canada T2E 3J1
TERMS AND CONDITIONS FROM THE DESTINATION MANAGEMENT COMPANY
Please read carefully the Terms and Conditions applicable to the services offered by Abbey Ireland and UK (local Destination Management Company in Ireland and UK).
Abbey Tours Limited and Abbey (UK) Travel Limited (trading as Abbey Ireland and UK &/or Moloney and Kelly), part of the Abbey Group with Headquarters based at: Dublin: City Gate, 22 Bridge Street Lower, Dublin, D08 DW30, Ireland, Ireland and UK office located in Edinburgh: 67 Shandwick Place, Edinburgh EH2 4SD, Scotland.
Children & Minors
Child rates are based on children sharing a twin/double room with two full paying adults. No child discounts are available on coach tours unless specified otherwise. The Client is responsible in ensuring all Passengers under the age of 18 must be accompanied by an adult. Unaccompanied minors are not permitted by the Tour Operator on any booking.
Under law, children are not permitted to remain in bars, restaurants and venues (including venues privately hired) after 9pm/21.00hrs. Child rates typically apply to children 12 years old and under unless advised otherwise at time of booking.
Confirmation & Changes
The Tour Operator will issue the Client with a unique reference number for each booking. This reference number is to be quoted in all correspondence. The Client shall immediately notify in writing any errors therein to the attention of the Tour Operator.
The Tour Operator shall not be responsible for any errors not so notified.
Cancellation Policy – unless specified otherwise
- Individual F.I.T. Services (Hotels, Transfers, Excursions, Sightseeing)
- 2 – 0 (48-hours) days prior to arrival 100% of first night or service
- No Show 100% of first night or service
- Individual F.I.T. Packages*
- 8 – 2 days prior to arrival 50% of package price
- 2 – 0 (48-hours) days prior to arrival 100% of package price
- No Show 100% of package price
*Note: The following special cancellation terms apply to all bookings which include Bed &
Breakfast (B&B) stays:
- 30 – 15 days prior to arrival €25 administration charge
- 15 – 9 days prior to arrival 50% of package price
- 8 – 2 days prior to arrival 75% of package price
- 2 – 0 days prior to arrival 100% of package price
- No Show 100% of package price
*Note: The following special cancellations terms apply to all bookings which include
Original Irish Hotels
- 4 – 2 days prior to arrival 50% of duration of stay
- 2 – 0 days prior to arrival 100% of duration of stay
- No Show 100% of duration of stay
- (iii) Cancellations of Coach Tour Bookings (Guaranteed Departures)
- 1-4 rooms
- Up to 28 days prior to tour departure date FOC
- 27 – 14 days prior to tour departure date 50% of package price
- 13 – 0 days prior to tour departure date 100% of package price
- No Show 100% of package price
Amendments
The Tour Operator reserves the right to levy a charge for more than one change to bookings after a written/faxed/emailed confirmation has been received from us. Accordingly, the first change is free of charge – except for pre-booked Bed & Breakfast programs which are subject to a charge of €/£6.00 for each B&B. A change fee of €/£6.00 will be levied per service for all second changes and consequent amendments.
Payment for Additional Services
Payment for additional services while Clients are in Ireland & UK will only be accepted by credit card – MasterCard, Visa or American Express and subject to a maximum of €1,500 / £1.500 per transaction. Credit card transactions will be subject to an additional handling fee of 2.0% for MasterCard and Visa card transactions and 2.5% for American Express transactions.
Force Majeure
‘Force Majeure Event’ includes flood; lightning; explosion; war; strike; embargo; labor dispute; government requirement; civil or military requirement; act of God or nature. sickness; quarantine; curfews; local or country-wide lockdowns; official non-essential travel warnings from recognized authorities; inability to secure goods or services; act or omission of carriers or suppliers; acts or failures to act of any governmental or competent authority; or any other causes beyond its reasonable control, whether or not similar to the foregoing, making it impossible, illegal, commercially impracticable or inadvisable for passengers to attend or creating a significant risk to the passengers’ health or safety (‘Force Majeure Event’).
Insurance
It is the responsibility of the Client to ensure all travelling Passengers have valid up to date travel insurance for the duration of their stay in Ireland & the UK. The Tour Operator will not be held liable for any claims relating to lack of proper travel insurance.
Limitation of Liability
All documents are issued, and all arrangements covering hotel accommodation, transport, tours, transfers and all other services required by the Client, are made on the explicit understanding that the Tour Operator acts only as an Agent. The Tour Operator shall not be liable for any injury, accident, inconvenience, delay, damage or loss of whatsoever nature arising from the negligence, default or breach of contract of any person or organization arising out of, or in any connection with any act of neglect or default or howsoever caused, either directly or indirectly by the principals or persons or their agents or servants, who shall provide such hotel accommodation, transport, tours, transfers or all other services provided.
Complaints
The Tour Operator is concerned that all booked services are provided. In the event of any complaint concerning a service, the complaint should in the first instance be raised with the appropriate supplier/contractor at the earliest opportunity. If the complaint is not resolved, the Client should call the Tour Operator’s emergency number after office hours. A written complaint shall be made to the Tour Operator within seven days after the termination of the holiday. No complaint shall be entertained outside of seven days after the termination of the holiday.
Single Rooms
The availability of single rooms is dependent on individual hotel properties and in some cases, where a large number of singles are required, it may be necessary to charge a further supplement over and above the single supplement quoted.
Passenger Charges
The Tour Operator is not responsible for items of a personal nature such as laundry, room service, telephone charges, or other hotel charges such as damage to property or excessive cleaning charges due to inappropriate behavior. All Passengers are responsible for settling any such costs incurred before checking out of each hotel. The Tour Operator reserves the right to withhold services to the Client, should the Passengers fail to settle the outstanding amounts with the concerned supplier.
Furthermore, should any of the Client’s Passengers leave the country with unpaid service bills, the Tour Operator reserves the right to claim & offset these amounts from the Client on behalf of its suppliers.
Gratuities
Gratuities are not included in our quotes or on our coach tours, these are at the passengers' discretion.
Drinks Policy
All breakfast includes juices, tea and coffee. Contracted lunches and dinners include tea and coffee but unless otherwise stated do not include mineral water, wine, beer or other alcoholic beverages. Where wine is included with a meal it is done so on the basis of house white or red wine.
Taxes
Our prices include all Irish & UK government taxes as levied as of date of this proposal. In the event that additional taxes are introduced by governing bodies or existing taxes increased, the increase will be passed on to the Client.
References
Abbey Tours Limited and Moloney and Kelly Travel Ltd (trading as Moloney and Kelly) has been in business since 1970 over which time we have welcomed countless guests from all over the globe. We will be pleased to provide tradereferences should you so require.
Safety
It is the responsibility of each individual Passenger to ensure that they do not behave in such a way as to cause offence or danger to themselves or others, or which risks damage to property. Each Client shall be responsible for any injury or damage caused by a Passenger’s failure to behave in a safe and proper manner. The Tour Operator reserves the right to withhold future services to Passenger(s) & the Client should a Passenger’s behavior or conduct endanger the safety or wellbeing of suppliers or other Passengers on the holiday / tour.
Persons with Special Needs
It is the Client’s responsibility to disclose to the Tour Operator the existence of any physical or mental condition of any Passenger that might be relevant. The Tour Operator reserves the right to decline to provide a holiday for a Passenger with special needs, where in the Tour Operator's opinion, that tour would be inconsistent with those special needs.
Special Requests
Special requests (e.g. ground floor accommodation, sea-view etc.) shall be communicated to the Tour Operator at the time of booking. The Tour Operator will use reasonable endeavors to fulfil such requests. The granting of these requests is the sole responsibility of the supplier. No Liability shall attach to the Tour Operator for failure to comply with a special request and such requests do not form part of the contract.
Alteration / Cancellation by the Tour Operator
Without prejudice to the Client’s statutory rights:
a) The Tour Operator reserves the right to alter, change or cancel a holiday / tour.b) If as a consequence of a force majeure, as outlined in clause 10 of this agreement, the Tour Operator is obliged to curtail, alter, extend or cancel a tour, the Client shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the tour. c) If prior to the time of departure, the tour operator makes an alteration to the accommodation, the tour operator is obliged to source alternative accommodation of equal or greater standard in a similar location.
Vacations with Personality
